Privacy Policy

We collect information in the following categories.

Account Information

When you create an account or interact with our services, we may collect:

• name
• email address
• company name
• billing information
• account credentials

Usage Information

When you access or use the Service, we may collect operational data such as:

• IP address
• API usage logs
• request metadata
• timestamps
• device and browser information
• performance and diagnostic data

This information helps us operate, maintain, and improve the Service.

Communications

If you contact us directly, we may receive:

• email communications
• support requests
• feedback or inquiries.

Our Service allows customers to store and process their own data through our infrastructure ("Customer Data").

Functional Systems processes Customer Data only on behalf of the customer and in accordance with our Terms of Service.

Functional Systems will not use Customer Data to train its machine learning models or provide insights to other customers without your explicit consent.

Customers are responsible for ensuring that their use of the Service complies with applicable privacy laws.

Functional Systems does not control the content of Customer Data submitted to the Service.

We use the information we collect to:

• provide and operate the Service
• authenticate users
• process payments and billing
• maintain system security
• monitor performance and reliability
• respond to support requests
• improve our products and services
• comply with legal obligations.

We may use Usage Information to perform automated analysis for service optimization and security monitoring.

We do not sell personal information.

We may share information with:

Service Providers

Third-party vendors that help operate our business, including:

• Vercel Inc. — hosting, content delivery, and edge infrastructure.
• Google LLC (Google Analytics 4) — aggregated usage analytics. Pseudonymous identifiers only; raw account IDs are SHA-256 hashed before transmission.
• Microsoft Corporation (Clarity) — session replay and heatmap analytics on the marketing site. Sensitive form fields are masked.
• Functional Software, Inc. (Sentry) — application error monitoring and stack traces.
• Formspark — contact form submission processing.
• Notion Labs, Inc. — content management for our blog (read-only fetch; no visitor data shared).
• cloud infrastructure providers and customer support tools.

These providers are authorized to use personal information only as necessary to provide services to us.

Legal Requirements

We may disclose information if required to:

• comply with applicable law
• respond to valid legal process
• protect the rights or safety of Functional Systems or others.

Cookies and Tracking Technologies

We use both 'Essential' cookies (for login and security) and 'Analytics' cookies (to understand how our Service is used) and similar tracking technologies to collect Usage Information, maintain your preferences, and improve your experience on our website. You can instruct your browser to refuse all cookies, but some parts of the Service may not function properly as a result.

Specific cookies and trackers we deploy:

• _ga, _ga_* — Google Analytics 4. Distinguishes anonymous visitors and sessions. Default retention: 2 months (extendable up to 14 months).
• _clck, _clsk, MUID — Microsoft Clarity. Session replay correlation. Recordings retained for 30 days; favorited recordings up to 13 months.
• ldb_promo_dismissed_v* — first-party preference cookie that hides the marketing promo banner after a user dismisses it (14 days).
• NextAuth session cookies — required to keep you signed in. Essential, not analytics.

We retain personal information only for as long as necessary to:

• provide the Service
• fulfill contractual obligations
• comply with legal requirements.

Customer Data is retained according to the terms described in our Terms of Service.

Functional Systems implements reasonable technical and organizational measures to protect personal information.

However, no system can guarantee absolute security.

Customers are responsible for protecting their account credentials and managing their use of the Service.

Functional Systems may process information in the United States and other jurisdictions where our service providers operate.

By using the Service, you acknowledge that information may be transferred across international borders.

For customers subject to data protection laws such as the GDPR, Functional Systems can provide a Data Processing Addendum ("DPA") upon request.

Customers should contact us if they require a DPA for compliance purposes.

Depending on your jurisdiction, you may have rights regarding your personal information, such as:

• accessing your personal information
• requesting correction of inaccurate data
• requesting deletion of personal information
• objecting to certain processing activities.

To exercise these rights, please contact us using the information below.

For California residents, you have specific rights under the CCPA/CPRA, including the right to opt-out of the 'sale' or 'sharing' of your personal information.

Please note that we may retain certain information as required by law or for legitimate business purposes (e.g., backup and disaster recovery).

Our Service is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time.

If we make material changes, we will update the "Last Updated" date and may provide additional notice where required.

If you have questions about this Privacy Policy, please contact us:

Functional Systems Inc.

Email: privacy@lambdadb.ai